FAQs
General Questions
- What is Mezzano Store? Mezzano Store is a fashion retailer offering a curated collection of stylish and high-quality clothing and accessories.
- Where are your products sourced from? Our products are sourced from a variety of suppliers, both locally and internationally, with a focus on quality and ethical manufacturing practices.
- Do you offer gift wrapping? No.
Shipping & Delivery
- How long does shipping take? Please refer to our Shipping & Returns Policy for detailed information on shipping times.
- What are your shipping costs? Shipping costs are calculated at checkout based on your location and order total.
- Can I track my order? Yes, you will receive a tracking number via email once your order has been shipped.
Returns & Exchanges
- What is your return policy? Please refer to our Shipping & Returns Policy for detailed information on our return policy.
- Can I exchange an item? Yes, you can exchange an item for a different size or color within 30 days of purchase. Please contact our customer support for assistance.
- How do I return an item? Please follow the instructions provided in our Shipping & Returns Policy to initiate a return.
Payment & Security
- What payment methods do you accept? We accept major credit cards, PayPal, and Afterpay.
- Is my personal information secure? We use industry-standard security measures to protect your personal information.
Product Care
- How should I care for my Mezzano products? Please follow the care instructions provided with each product.
Customer Support
- How can I contact customer support? You can contact our customer support team via email or phone. Please refer to our Contact Us page for details.
If you have any further questions, please don't hesitate to contact us. We are here to assist you please contact us by email at: contact@mezzano.com.au.